Many studios that sign up with Momoyoga often wonder what the yogi customer journey looks like. Some of you like to experience the journey by creating a test yogi account. We've saved you the extra work and laid out the route for your convenience below. 💫
Customer journey route
If you already passed the first stop and only need to know how customers complete the payment process, you may proceed to the second stop on the customer journey route. 🚗
If a yogi visits the schedule on the Momoyoga site and wants to book a class right away, they have to click on the Book now link next to the respective class first.
After a yogi clicks on Book now, they will be redirected to the class page.
From here, the yogi needs to log in with their account first.
If they don't have an account with your studio yet, they can sign up with your studio by clicking on Click here to register in the right column.
If the yogi clicks on Click here to register, they will be redirected to your studio's signup form.
After the yogi either logs in, or signs up with your studio, they can finally book the class provided they've already purchased a membership or class pass.
If the yogi hasn't purchased a membership or class pass yet, they'll be prompted to do so next. Without a valid membership or class pass, they cannot book any classes:
First, the yogi has to select a date they want the membership or class pass to start:
Then, the yogi has to confirm their order:
Next, the yogi has to select a payment method:
After that, the yogi has to fill out their payment details (if they selected to pay by credit card):
Finally, the membership or class pass has now been purchased. When the yogi clicks on To the schedule, they will get a confirmation of the membership or class pass they have now successfully purchased.
You've made it. Now you know what the customer journey looks like. 👏