Through our Help Center, you can find most answers to your questions. If your question isn't in there, you can easily reach us at email@example.com. We offer online support via email and live chat (for new customers trialing the first 30 days) on weekdays between 9:00 AM and 4:30 PM CEST.
We're real and friendly humans 👽
Our customer service is personal. Our support team consists of real, friendly, humans working from our office in the Netherlands. We love hearing from you, personally answering your questions, solving your problems as quickly as possible, and helping you set up your account. We also love receiving your feedback on the software, because we can learn a lot from all yoga teachers.
Our take on phone support
We don't offer phone support because we honestly don't believe it's possible to provide the same effective assistance over the phone. Plus, this allows us to keep the fee we charge for Momoyoga as low as possible. We try to keep Momoyoga simple. Without guidance or training, you should be able to get started with Momoyoga.
For some customers, a lack of phone support is a deal breaker, and that’s completely understandable, but it’s not something we offer. That's why we'd like to explain our main reasons for choosing online support (please don't hate us 🥺):
- From our computers, we can look into your account, check your settings, check our database, consult coworkers and access other information. This way, we can troubleshoot instantly without long phone wait times.
- Building and maintaining software is mainly a visual process. We frequently ask you to send us screenshots, complete descriptions, examples, and links that help us see exactly what you're seeing. Likewise, we can also send you complete information with screenshots, links, and other details so we can help you as effectively as possible and so you can easily reread the information in your own time.
- We can quickly get to the bottom of the issue and look into the details without putting you (or other customers) on hold.
- We can manage and use our time more effectively. This allows us to be faster and to work and plan more purposefully. This way, we can service many customers in one day.
- With online support, we can collect and register all the data in one place. We can sort this data and use it in plans to write up processes for the development of the software. Furthermore, we'll always have access to previously asked questions and won't ask the same question as frequently, because we can access older information in earlier email conversations.