How can I cancel my Momoyoga account?

You can cancel your Momoyoga account at any time. However, please note, there is a cancellation notice period of one month. This is the case whether you pay monthly or annually. Please review our full terms and conditions here. 

This means, if your Momoyoga invoice is processed on the 5th day of the month, you must notify us by email of your intent to cancel by the 5th day of the previous month. 

For example, if you want your last invoice to be October 5th, you must notify us by email that you want to cancel by September 5th. Though you will receive your last invoice on October 5th, you will still have access to your account until November 4th.

Cancelling your account

1. Send an email to info@momoyoga.com and explain that you no longer wish to use Momoyoga. Please note, there is a cancellation notice period of one month.
   In this email, please:

2. Indicate the specific reason why you are cancelling. For example: you no longer teaching classes/closing the studio, you are missing features (payment options, branding capabilities, integrations, other yoga offerings, time zones, etc.), pricing, etc.)

3. Indicate the preferred date of your final invoice. You can locate your invoices by clicking on your Name, then My plan, and checking when the next Momoyoga payment will take place.
4. Include any feedback you have for us. We appreciate and welcome all feedback about your experience working with Momoyoga! Feedback from you helps us understand why customers leave Momoyoga, so we can continue to improve the software.
5. You will have access to your account for 30 days after your final invoice. This will give you time to potentially transfer any records or export them for your own reference. 

Exporting your records

When your Momoyoga account has been cancelled the entered information won't be accessible anymore. That's why we advise you to export your payment, class, and yogi profile records so you can keep having all records at your disposal.  

Exporting orders and payments

1. Go to More
2. Click on the Orders and payments overview
3. Scroll down the page
4. Click on Export to Excel
5. A download will start automatically

After the download is complete, you can find the file in the download folder on your computer. 

Exporting classes

1. Go to Teachers
2. Click on Export to Excel next to the heading Classes held
3. A download will start automatically

After the download is complete, you can find the file in the download folder on your computer. 

Exporting yogi profiles

1. Go to Yogis
2. Scroll down the page
3. Click on Export to Excel
4. A download will start automatically

After the download is complete, you can find the file in the download folder on your computer. 

Saving PDF invoices

If you want to save the invoices of every order, you'll need to download each invoice manually. 

1. Go to More
2. Click on the Orders and payments overview
3. Click on the print icon below Invoice

After the download is complete, you can find the file in the download folder on your computer.