How can I cancel my Momoyoga account?

You can cancel your Momoyoga account at any time. If you still have a period running that's already been paid for, you will be credited.  

Canceling your account

1. Send an email to info@momoyoga.com and explain that you no longer wish to use Momoyoga. In this email also indicate when we can put your account on hold and when you no longer wish to have access to your account.
2. While the credited period is still running, your account will essentially remain active. 
3. You can locate your invoices via My plan and check when the next Momoyoga payment would have taken place. If you cancel before this date, the next payment will be canceled.  
4. Keep in mind that you might need some time to potentially transfer any records or export them for your own reference. 

We appreciate all feedback about your experience working with Momoyoga. That's why we'd love to hear your reason for canceling your account. We can learn a lot from all the feedback we receive.   

Exporting your records

When your Momoyoga account has been canceled the entered information won't be accessible anymore. That's why we advise you to export your payment, class, and yogi profile records so you can keep having all records at your disposal.  

Exporting orders and payments

1. Go to More
2. Click on the Orders and payments overview
3. Scroll down the page
4. Click on Export to Excel
5. A download will start automatically

After the download is complete, you can find the file in the download folder on your computer. 

Exporting classes

1. Go to Teachers
2. Click on Export to Excel next to the heading Classes held
3. A download will start automatically

After the download is complete, you can find the file in the download folder on your computer. 

Exporting yogi profiles

1. Go to Yogis
2. Scroll down the page
3. Click on Export to Excel
4. A download will start automatically

After the download is complete, you can find the file in the download folder on your computer. 

Saving PDF invoices

If you want to save the invoices of every order, you'll need to download each invoice manually. 

1. Go to More
2. Click on the Orders and payments overview
3. Click on the print icon below Invoice

After the download is complete, you can find the file in the download folder on your computer.