How can I edit the free cancellation window for my classes?

The cancellation window is the number of hour(s) before a class starts until which yogis can cancel the class for free*. It is set to 0 hours by default. It is possible to change the cancellation window in your studio account. 

For example, if a class starts at 8:00, choosing 1 hour means the last opportunity to cancel the class for free is 7:00.

Once the cancellation window has started, yogis can still cancel the class. However, a credit will then be deducted from the product. This late cancellation can be found in the yogi profile in their booking history with the label Late cancellation. 

If the yogi cancels before the cancellation period has started, a credit will be refunded. If you want your members to always receive the credit back, we recommend entering '0'. 

Edit cancellation window schedule

1. Go to Settings
2. Click on Cancellation window
3. Edit the hours of the Free cancellation window 
4. Click Save

The free cancellation window in your schedule settings applies to the entire class schedule and thus to all classes. However, you can also override the booking and cancellation period per class. This setting will override the cancellation window you've set for your entire schedule.

Edit cancellation window per class

1. Go to the class you wish to edit
2. Click Edit class
3. Select Override booking and cancellation windows
4. Edit the hours of the Free cancellation window 
5. Click Save

The cancellation window has now changed. Yogis are able to cancel this class for free until the set number of hour(s) before the class starts. 

Free cancellation window for the Waitlist

Please note: The cancellation window of the Waiting list is separate from the participants' list to prevent a yogi who is moved from the Waiting list to the Participants' list from having a credit dedicated if they are assigned a lot at the last minute and cannot attend.

You can find the Waiting list cancellation window by following these steps:

1. Go to Settings
2. Click on Waitlist
3. Edit the hours of the Allow yogis to be moved from the waitlist to the class up to... window

As an example, if you choose 5 hours, and your class is at 5:00pm, your yogi can be moved from the Waiting list to the Participants' list until midday. This way, if you have a Free cancellation window of 3 hours, for example, and they choose to cancel their participation, they will not be charged.