The cancellation window is the number of hour(s) before a class starts until which yogis can cancel the class for free*. It is set to 0 hours by default. It is possible to change the cancellation window in your studio account.
For example, if a class starts at 8:00, choosing 1 hour means the last opportunity to cancel the class for free is 7:00.
*Note, once the cancellation window has started yogis can still cancel the class. However, a credit will be deducted from their product. If the yogi cancels before the cancellation period has started, a credit will be refunded. If you want your members to always receive the credit back, we recommend entering '0'.
Edit cancellation window schedule
- Go to More
- Click Edit schedule settings
- Edit the hours at the Free cancellation window
- Click Save
The free cancellation window in your schedule settings applies to the entire class schedule and thus to all classes. However, you can also override the booking and cancellation period per class. This setting will override the cancellation window you've set for your entire schedule.
Edit cancellation window per class
- Go to the class you wish to edit
- Click Edit class
- Select Override booking and cancellation windows
- Edit the hours at the Free cancellation window
- Click Save
The cancellation window has now changed. Yogis are able to cancel this class for free until the set number of hour(s) before the class starts.
Please note: The free cancellation window is currently only supported via the desktop version and mobile website. We hope to support this feature in the app soon.
The free cancellation window only takes affect on class passes at the moment.